General Billing

Usage of My360CRM products and services constitutes customer's acceptance of My360CRM billing policy, and all customers must comply with this billing policy.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by My360CRM before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees. Subscription billing is based on availability of products and services, not based on usage. Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Dashboard. Payment receipts are available to customers upon processed payments.

Billing Cycle

Credit Card Billing: All credit cards are automatically charged on the customer's specific billing cycle date. Late Fee: All past due accounts may be assessed a late fee. Delinquent Payments: In the event any payment is 7 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable. Deactivation: Once an account is delinquent 31 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files. Application data may be stored for up to 30 days post-cancellation; after 30 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

Fees

Late Fee: My360CRM may assess a $30.00 late fee for any payment that is 15 days past due. Chargebacks: If a customer initiates a chargeback, My360CRM may assess a $50.00 processing fee for each individual chargeback.

Payment Methods

My360CRM accepts payments via credit card. My360CRM currently accepts American Express, MasterCard, Discover and VISA credit cards.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the My360CRM subscription. Customers must request to cancel their subscriptions at least 30 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. My360CRM will not prorate any portion of unused subscription services.

All subscription fees are nonrefundable.

Cancellation Process

Creating a Cancellation request: A request to cancel a My360CRM account must be initiated at least 30 days prior to the next invoice date. Any request to cancel a My360CRM subscription must be made throught our cancellation call. Emailed requests to cancel are not acceptable. Customer is required to attend the cancellation call in order for the cancellation to become effective. Customers are encouraged to keep records of all communications regarding cancellation.

Simply cancelling the credit card associated with a My360sites account does not cancel the account.

Finalizing the Cancellation: Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each My360sites customer agrees to provide My360sites 30 days to attempt settlement of any billing dispute before disputing with any third-party credit card company or bank. Should y360sites receive a chargeback from a third-party credit card company or bank on the customer's behalf before My360sites has been given a chance to resolve the issue, My360sites has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by My360sites, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, My360sites retains the right to collect on any Services or fees that are due. My360sites may submit any disputed amounts to a collection agency. Once a chargeback has been received, My360sites has the right to suspend the account until the matter is

resolved.

Refunds

All first purchases have a 3 day cancellation policy. After this period, subscriptions are nonrefundable and will not be prorated at any time.

12. CHANGES.

360 may periodically update this Billing Policy. The most current version of this Billing Policy will govern 360’s use of Customer’s Personal Information and will always be available on the Platforms. 360 will notify Customer about material changes in the way 360 treats Personal Information by sending a notice to the email address specified in Customer’s membership account or by placing a prominent notice on the Platforms.

This Privacy Policy was last updated on Jan 19th, 2024.